Keith Flanagan

Keith specialises in the design and delivery of highly creative learning solutions. Far from doing 'death by PowerPoint', he is known for his interactive style that engages his audiences and leaves them feeling energized with an enthusiastic drive to put into practice what they have learned. With experience of large retail clients in the FMCG sector in the provision of excellent service delivery training to win new customer stakeholders and to strengthen and increase loyalty from within their existing customer bases, Keith has special expertise in Customer Service, Leadership Development, Management Development and Team Development.

A former senior executive with experience and passion for leadership progression, change management, customer service improvement, human resource utilisation and organisational development, Keith now educates and empowers businesses to deliver on strategic and operational business initiatives. He has proven himself to be commercially empathetic, astute and focused.

Keith gained extensive personnel, leadership, change management and training experience from a successful career in the Royal Air Force.

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