Rendee's role includes responsibility for overseeing the work of our Learning Programmes Team, project management of key internal change programmes and strategic business and financial planning. Line manager of Michelle Scaddan and Mo Hipkin, Rendee reports into the Managing Director and works closely with her to ensure the smooth operation of our business so that we can better serve our clients. Rendee is also Keystone's Institute of Leadership and Management (ILM) Centre Manager, with responsibility for managing all processes and activities associated with our accredited programme offering and the quality of our provision across all areas of work. As a result, Rendee has extensive knowledge of managing qualifications has spent nearly a decade honing her skills in assessment, feedback and internal verification of quality standards.
An experienced and qualified trainer, Rendee's background includes an MBA and extensive consultancy and mentoring work with people launching their own businesses. As a result, she has a deep understanding of customer service and client relationship management.