Advanced Communication Skills

This programme incorporates the successful one day ‘Effective Communication Skills’ course, designed for people who want to ensure their communication is clear, assertive and persuasive. A second day focuses on the skills of influencing others to gain buy-in and bring about positive change.

Advanced Communication Skills

2 Days

Available online


  • For each delegate to understand the difference between passive aggressive and assertive behaviour.
  • For each delegate to analyse their personal communication style and how they are perceived by colleagues and team members.
  • For each delegate to understand how they communicate and the benefits of becoming more assertive.
  • For each delegate to be able to ask questions, state their opinion and say “no” calmly and confidently.
  • For delegates to learn how to handle conflict and confrontation .
  • For each delegate to understand how to influence others effectively, based on an understanding of the different personality types.
  • Gaining commitment and buy-in through influencing skills.
  • For each delegate to understand how to communicate effectively over the telephone.

Contents – Day One

  • Introduction – the psychology of communication
  • Communication styles – understanding aggressive, passive and assertive messages (body language, voice, words, emails etc.)
  • What’s My Communication Style – self assessment
  • Evaluation of delegates’ levels of assertiveness
  • Developing assertive techniques such as key listening and questioning techniques.
  • Conflict management style – self assessment
  • Conflict management techniques
  • Summary and close

Contents – Day Two

  • Saying “No”
  • Giving and receiving feedback
  • Client Relationship Management
  • Working with Others
  • Influencing techniques – the decision making process
  • Influencing different personality types
  • Summary and close

Enquire today.

Enquire about this course today, please note that this course will need to be designed and tailored specifically for your business, please give us as much information as you can in the below form as this will give us a much better understanding of how we can tailor the course to help you.

Interested in finding out more?

Call 0330 133 8190 or email