Advanced Professional Written Communication Skills

This one-day programme provides delegates with immediate and practical guidance on advanced written communication techniques.

Advanced Professional Written Communication Skills

1 Day

Available online


The course covers areas ranging from building rapport in writing, influence and persuasion through to handling complaints, managing conflict and assertiveness in written communications. Delegates will develop their skills and confidence in order to improve emails, letters, memos and reports.

N.B. It is important that delegates bring examples of reports or memos they have produced previously.


  • For each delegate to understand the principles of advanced written communication.
  • For each delegate to be able to quickly build rapport with their recipient(s).
  • For each delegate to be able to communicate in writing with influence and persuasiveness.
  • For each delegate to understand how to communicate assertively and manage conflict through their written skills.
  • For each delegate to be able to handle complaints using a structured written process to manage the situation to a successful conclusion.
  • For each delegate to feel motivated and confident to put learned skills and knowledge into practice.


  • Advanced skills – why?
  • Maps of the world
  • The VAK approach
  • Communicating information – 4MAT
  • The influencing model
  • Assertiveness in writing
  • Managing conflict – teddy bears and sharks
  • Emotional judo
  • Handling complaints
  • Practical exercises throughout the day
  • Personal development planning

Enquire today.

Enquire about this course today, please note that this course will need to be designed and tailored specifically for your business, please give us as much information as you can in the below form as this will give us a much better understanding of how we can tailor the course to help you.

Interested in finding out more?

Call 0330 133 8190 or email