Guided Learning Hours

9 hours plus additional scenario-based learning which are delivered as 2 days (virtual or faceto-face).

Assessment

A Question and Answer paper completed at the end of the day and a scenario-based practical
exercise.

Learning outcomes

The delegate will be able to:

• Describe, in detail, a problem, its nature, scope and impact
• Gather and interpret information to identify possible solutions to a problem
• Prepare a summary of the options providing facts and evidence
• Apply a simple decision-making technique to evaluate options to arrive at the best solution
• Plan the implementation and communication of the decision
• Create a detailed and SMART action plan that fully plans both the implementation and communication of the decision, thoroughly describes responsibilities and details resource requirements (including people and finance)
• Describe which monitoring and review techniques could be used to evaluate outcomes