Guided Learning Hours

14 hours which are delivered as 2 days (virtual or face-to-face) plus pre- and post-work.

Assessment

A Question and Answer paper completed at the end of Day 2 and a scenario-based practical exercise.

Learning outcomes

The delegate will be able to:

• List your key internal and external stakeholders and explain why they are important to the organisation
• Explain the role of the supervisor in maintaining good communications with stakeholders
• Explain how customer service standards and procedures are used to meet customer needs
• Explain how the supervisor monitors client requirements
• Explain how feedback on client expectations can be used by the supervisor to improve how the business meets client requirements
• Explain the responsibility of the supervisor in controlling costs
• Explain two or more opportunities the supervisor has to impact on cost
• Describe the principal features of two or more mechanisms in the organisation used by the supervisor to maintain control of labour and materials costs
• Explain how the budget to build can be used as a control mechanism for managing cost
• Describe potential waste in the organisation within a detailed and appropriate context
• Describe two or more techniques and/or methods used by the supervisor for measuring and monitoring waste in the organisation
• Identify the main benefits of managing waste in the organisation
• Compile a simple action plan to minimise waste on site
• Explain the purpose of record-keeping for the organisation
• Identify key information to be recorded by the supervisor to meet organisational and legal guidelines
• Explain the supervisor’s role in maintaining accurate records of the allocation of labour, plant and materials