This course will enable a line manager or supervisor to understand the importance of the process to both themselves and their employee and the positive impact this can have on overall organisational performance.

Objectives

• Understand the need for, and benefits of, a review system.
• Understand the review system (process, forms and follow up).
• Be able to effectively conduct a performance review so that both the reviewer and reviewee get the most out of it.
• Be able to set meaningful, business orientated objectives.
• Be able to deliver positive and negative feedback in a sensitive, objective and solution seeking manner.
• To be able to use effective questioning and listening skills.
• Enhance their own interpersonal skills.
• To finish the course feeling motivated, confident and ready to practically apply their new skills.

Contents

• The reasons for having an effective review system
• Understanding the review system: the process, the forms and who is involved at what stage
• Setting objectives using the SMART technique
• Preparing for the review
• Conducting a worthwhile, open and honest performance review
• Skills of a good reviewer, including listening skills, and giving and receiving feedback,
• Using different questioning techniques
• How to use a Competency Framework
• Following up after the review – the GROW coaching model