Solving Problems and Making Decisions

The purpose of this standard is to enable the delegate to develop the knowledge to be able to solve problems and make decisions as required by a practising or potential site supervisor.

Solving Problems and Making Decisions

Available onsite and online

CITB Registered Employers can claim £240 for each delegate successfully completing this course and its assessment.

Guided Learning Hours

9 hours plus additional scenario-based learning which are delivered as 2 days (virtual or face-to-face).


A Question and Answer paper completed at the end of the day and a scenario-based practical exercise.

Learning outcomes

The delegate will be able to:

  • Describe, in detail, a problem, its nature, scope and impact
  • Gather and interpret information to identify possible solutions to a problem
  • Prepare a summary of the options providing facts and evidence
  • Apply a simple decision-making technique to evaluate options to arrive at the best solution
  • Plan the implementation and communication of the decision
  • Create a detailed and SMART action plan that fully plans both the implementation and communication of the decision, thoroughly describes responsibilities and details resource requirements (including people and finance)
  • Describe which monitoring and review techniques could be used to evaluate outcomes


Contact Keystone today: / 07432 448017

Enquire today.

Enquire about this course today, this course is a pre-designed course available for any business, please give us as much information as you can in the below form as this will give us a much better understanding of how we can help you.


Interested in finding out more?

Call 0330 133 8190 or email