Solving Problems and Making Decisions

Before a problem can be solved, it must be clearly identified and accurately stated. Therefore identifying the REAL problem is vitally important so that time is not wasted trying to solve the wrong problem. 

Solving Problems and Making Decisions

Available online


This programme takes delegates through the entire process of problem solving and making good, effective decisions, from initial deliberation and analytical thinking right through to the final implementation.


  • For all delegates to become aware of the benefits and purpose of Problem Solving Teams.
  • For delegates to gain a comprehensive understanding of the problem solving process.
  • For delegates to be able to successfully identify and select solutions.
  • For the delegates to look at different analytical approaches to solving problems.


  • Introduction
  • Understanding Problem Solving Teams
  • Understanding problem solving – the process
  • Identifying the problem through brainstorming
  • Developing creative thinking
  • Analysing symptoms
  • Understanding causes and effective evaluation through data collection and analysis
  • Defining decisions
  • Identifying ‘Decision Making Styles’
  • Using decision making tools
  • Action plan and close

Enquire today.

Enquire about this course today, please note that this course will need to be designed and tailored specifically for your business, please give us as much information as you can in the below form as this will give us a much better understanding of how we can tailor the course to help you.

Interested in finding out more?

Call 0330 133 8190 or email