Summarising Skills

The ability to summarise and check another person’s understanding in the workplace provides employees with many added benefits.

Summarising Skills

Available onsite


Over 50% of a person’s communication is interpreted by what is seen, as opposed to what is heard. By confirming, summarising and clarifying, a person will rapidly reduce the likelihood of a breakdown of communication. In addition, a person with excellent summarising skills will find it easier to control a conversation and influence another person to think in a certain way. This programme will equip delegates with the practical skills to do this.


  • For each delegate to understand how and why communication can break down so easily.
  • For each delegate to understand that a picture paints a thousand words and to clearly portray their mental picture   as well as utilise key questioning techniques and summarising skills in order to check another person’s picture.
  • To enable each delegate to practice questioning skills that will influence another person to consider a wider picture.
  • To enable delegates to practise presenting a summary that will clarify and cement all perceptions and agree and define a way forward.


  • Introduction
  • The psychology of communication – how it works
  • We are visual creatures – painting pictures
  • The power of questioning skills
  • Defining their current perception
  • Challenging that perception
  • Examining wider implications – what if? Questions
  • Examining other options/ solutions
  • Summarising/defining and agreeing objectives
  • Practical exercises tailored to the role of each delegate

Enquire today.

Enquire about this course today, please note that this course will need to be designed and tailored specifically for your business, please give us as much information as you can in the below form as this will give us a much better understanding of how we can tailor the course to help you.

Interested in finding out more?

Call 0330 133 8190 or email