Our customer service and client relationship management training examines the skills necessary for anyone who interacts with customers, focusing on building rapport and trust through effective communication. Delegates will learn how to sustain long-term relationships and manage complaints effectively with the aim of ensuring that the customer experience is second to none.
Our high impact training provides you with a range of skills to manage client relationships effectively after the initial contract is won. Your organisation will learn how to understand your client and customer's environment, culture and requirements, how to manage your resources against those requirements, and how to measure performance against them.
All of our CRM and customer service training courses can be re-designed to meet your organisation's exact requirements, so contact us by email or by calling 0115 985 6576 to find out how we can adapt our programmes to suit your requirements.
NLP Sales Techniques
Our NLP sales training programme is designed to equip senior managers with exceptional presentation, briefing and selling techniques. By modelling the very best presentation, communication and influencing strategies, managers are able to rapidly develop confidence and advanced skills to apply in their own sales presentation situations.
This training programme takes a holistic and refreshing approach to sales presentations in a range of contexts – to the board, to their reports and to clients and other stakeholders. It does so by focusing primarily on how to construct and deliver a compelling sales message which ultimately builds credibility and relationships and delivers results.
Drawing on the psychology of persuasion, our training enables delegates to understand the purpose and use of modelling NLP sales skills and to be able to structure and deliver a powerful and convincing sales message.